Shipping Policy

Effective Date: August 2, 2026

At tenacitypulse.com, operated by 1nfoboss Corp., we are committed to providing a reliable and efficient shipping experience. This Shipping Policy explains our order processing procedures, shipping options, delivery estimates, and related information.

Please review this policy carefully before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

During the processing period, we carefully prepare and inspect your order before shipment.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your delivery status.

Please note that orders cannot be modified or canceled after they have been shipped.

2. Shipping Availability

We currently provide shipping services to customers in various locations worldwide.

Shipping availability may vary depending on your country, region, or local delivery restrictions. If we are unable to ship to your selected destination, we will contact you as soon as possible.

All orders are subject to product availability. If an item becomes unavailable after your order has been placed, we will notify you and provide a refund using your original payment method.

3. Estimated Delivery Time

Delivery times are calculated from the date your order is shipped, not from the date the order is placed.

Estimated delivery times are:

Standard Shipping:
7–14 business days

Express Shipping:
3–7 business days

Please note that these delivery times are estimates and may vary due to factors beyond our control, including:

• Destination country and local delivery conditions

• Shipping carrier delays

• Customs clearance procedures

• Public holidays and peak shopping seasons

• Weather or unexpected transportation issues

4. Shipping Costs

Shipping fees are calculated during checkout based on:

• Your delivery location

• Selected shipping method

• Current shipping rates

All applicable shipping charges will be displayed before you complete your purchase.

From time to time, we may offer shipping promotions or special offers. Any applicable promotions will be clearly displayed on our website.

5. Tracking Your Order

After your order has been shipped, a confirmation email with tracking details will be sent to you.

Please allow some time for tracking information to become active after shipment.

If you experience any issues with your tracking information, please contact our customer service team for assistance.

6. Customs, Duties, and Taxes

Customers are responsible for any customs duties, taxes, or additional fees that may be required by their destination country.

Customs policies vary by location, and any delays caused by customs clearance are outside of our control.

We recommend checking your local customs regulations before placing an international order.

7. Lost, Damaged, or Delayed Packages

We carefully package every order to help ensure that your items arrive safely.

If your package arrives damaged, is lost during transit, or you experience any delivery-related issues, please contact us within 48 hours of receiving your order.

Please provide:

• Your order number

• A description of the issue

• Photos of the package or product damage (if applicable)

Our customer service team will review the situation and provide appropriate assistance.

8. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Company Name: 1nfoboss Corp.
Website: tenacitypulse.com
Email: info@tenacitypulse.com

Principal Office Address:
10012 GARVEY AVE, STE 8 SOUTH EL MONTE, CA 91733 United States

We appreciate your trust and are committed to providing a smooth and dependable shopping experience.