Return & Refund Policy

Effective Date: August 2, 2026

At tenacitypulse.com, operated by 1nfoboss Corp., customer satisfaction is important to us. This Return & Refund Policy explains the conditions and procedures for cancellations, returns, and refunds.

Please review this policy carefully before requesting a return or refund.

1. Order Cancellation

We accept order cancellation requests before the order has been shipped.

If your cancellation request is approved before shipment, we will provide a full refund to your original payment method.

Once an order has been shipped, we are unable to cancel the order. In this case, you may request a return after receiving the product according to the terms outlined below.

2. Return Eligibility

We accept product returns within 14 days after the date you receive your order.

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as received.
• The product must include the original packaging and any included accessories.
• Proof of purchase or order information must be provided.

Items that are returned without meeting these conditions may not be accepted.

3. Return Shipping Responsibility

Returns due to customer reasons:

If you request a return due to personal reasons, such as ordering the wrong item, changing your mind, or no longer needing the product, you will be responsible for the return shipping costs.

The return shipping fee will depend on the shipping carrier and service selected by you.

Returns due to our error:

If the product you received is damaged, defective, or incorrect due to our mistake, we will cover the return shipping costs and provide an appropriate solution.

4. Return Process

To request a return, please follow these steps:

1. Contact our Customer Service team at info@tenacitypulse.com with your order information and reason for return.
2. Wait for our confirmation and return instructions.
3. Ship the product to the return address provided by our customer service team.
4. Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

Please do not send products back to the manufacturer or any address not provided by our customer service team.

Customers will only be charged for return shipping costs where applicable. We do not charge any restocking fees for approved returns.

5. Refunds

Once your returned item has been received and inspected, we will send you an email confirmation regarding the status of your refund.

If your return is approved, your refund will be processed and automatically applied to your original payment method.

Please note that processing times may vary depending on your payment provider or financial institution.

6. Late or Missing Refunds

If you have not received your refund after approval, please take the following steps:

1. Check your bank account or payment account again.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank for additional processing information.

If you have completed these steps and still have not received your refund, please contact us at:

Email: info@tenacitypulse.com

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Company Name: 1nfoboss Corp.

Website: tenacitypulse.com

Email: info@tenacitypulse.com

Principal Office Address:

10012 GARVEY AVE, STE 8 SOUTH EL MONTE, CA 91733 United States

Thank you for choosing tenacitypulse.com. We appreciate your trust and are committed to providing a reliable shopping experience.